The Problem

The need to automate the generation of reports and keep the information updated from our database to the dialer.

The Solution

I was the developer in charge of building a workflow so that the dialer administrators could manage the dialer information with the client’s database. For example, when a new agent is created on the customer’s system, access to the dialer will also be created.

To keep the information in our reports always updated, I created services so that the dialer could make requests to us with the information of the call and in this way be able to save it in the customer’s database.

Technology Used

• ASP .NET C#
• REST API
• MSSQL
• AngularJS
• HTML/CSS